Returns & refunds

Returns and refunds

If something is not right, we will put it right.

The window

You have 03 days from delivery to request a return. Tell us within that window on WhatsApp or by email, and we will arrange the pickup.

What we accept

• Items that arrived damaged or faulty

• The wrong item, or the wrong quantity

• Items still unused and in their original packaging

What we cannot accept

• Items that have been used or washed

• Items missing parts or original packaging

• Requests made more than 03 days after delivery

Damaged or wrong items

Send us a photo on WhatsApp within 72 hours of delivery. We will collect the item at our cost and send a replacement, or refund you in full, whichever you prefer.

How refunds are paid

Because all orders are cash on delivery, refunds are paid by bank transfer or Easypaisa or JazzCash to an account in your name, within 5 working days of us receiving the item back.