Terms & conditions

Terms and conditions

These terms apply to every order placed through this website.

Who we are

Play Pals is an online toy retailer operating in Pakistan. Full registered business details are shown on our Contact page.

Orders

Placing an order is an offer to buy. The order is accepted when we confirm it with you by phone or WhatsApp. Until then we may decline it, for example if an item has just sold out.

Prices

All prices are in Pakistani Rupees and include any applicable tax. Delivery is free on every order. We may change prices at any time, but never after an order has been confirmed.

Payment

All orders are cash on delivery. Payment is made in cash to the courier at the time of delivery.

Stock

We hold real stock and the quantity shown on each product page is live. If an item sells out between you ordering and us confirming, we will contact you and either substitute with your agreement or cancel that line.

Age guidance

Age ranges shown on our products are guidance, not a safety certification. Please supervise young children at all times, and check for small parts before giving any toy to a child under three.

Product images

We photograph our own stock. Colours can vary slightly between screens.

Governing law

These terms are governed by the laws of Pakistan.